Dynamicall - Call Center

A high-volume call center, Dynamicall needed to process hundreds of customer support cases daily. The manual workflow for case creation, data entry, and resolution was repetitive and time-consuming, limiting agent productivity and increasing handling times.

We deployed two specialized bots to manage the case processing workflow. One bot handles the initial data entry and case creation from incoming emails and web forms, while the second assists agents by automating post-call wrap-up activities. This dual-bot strategy dramatically increased throughput and allowed agents to handle more complex customer interactions.